This Privacy Policy explains how we collect, use, store, and share personal information about you when you visit our website, register for an account, use our warehouse prep and dispatch services, or otherwise interact with us. We are committed to protecting your personal data and handling it in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website or services, you confirm that you have read and understood this Privacy Policy. If you do not agree with any part of it, please do not use our website or services.
For the purposes of applicable data protection law, we are the “data controller” of the personal information you provide to us. This means we are responsible for deciding how your personal data is held and used.
If you have any questions about this Privacy Policy or wish to exercise any of your rights, please contact us using the details provided at the end of this document.
We may collect and process the following categories of personal information about you.
Information you give us. This includes information you provide when you register for an account, request a quote, place an order, upload documents such as shipping labels, contact us by email or contact form, subscribe to our newsletter, or otherwise correspond with us. Typical examples include your name, business name, billing address, delivery address, email address, telephone number, and account login credentials.
Information about your business activity with us. Where you use our warehouse prep, dispatch, inventory, or invoicing services, we collect information about the products you send us, the quantities held in stock, the shipping labels you upload, dispatch instructions, tracking numbers, sales data you provide or that is imported from third-party marketplace reports (such as eBay transaction reports), returns and wastage records, notes and messages between you and our staff, and payout and invoicing details.
Information we collect automatically. When you visit our website we may automatically collect technical information about your device and browsing activity, including your Internet Protocol (IP) address, browser type and version, time zone setting, operating system, referring URLs, pages visited, and the date and time of your visit. This is collected through cookies, server logs, and similar technologies. Please see our Cookie section below for further detail.
Information from third parties. We may receive information about you from third parties, such as marketplace platforms (for example, when you upload a marketplace transaction report), courier and label providers, payment processors, and analytics providers.
We do not knowingly collect information from anyone under the age of 18. Our services are intended for business use only.
We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances.
To perform a contract with you. We use your information to set up and manage your account, provide the warehouse prep, dispatch, shipping label, inventory, and invoicing services you have requested, communicate with you about your orders and stock, process returns and wastage, and generate profit-and-loss reports and other business summaries.
Where it is in our legitimate interests. We use your information to operate and improve our website and services, keep our records accurate, prevent fraud and abuse, secure our systems, understand how our services are used, respond to your enquiries, and manage our internal administration.
Where we are legally required to do so. We may need to use or disclose your information to comply with a legal obligation, such as accounting and tax record-keeping, responding to lawful requests from public authorities, or defending legal claims.
With your consent. Where we send you marketing emails or use non-essential cookies, we will do so only where you have given us your consent. You may withdraw your consent at any time.
We may send you information about our services, updates, and offers where you have consented to receive such communications. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any marketing email, updating your account preferences, or contacting us directly. Withdrawing consent will not affect service-related emails such as order confirmations, dispatch notifications, invoices, or account updates, which are necessary for us to provide our services to you.
Our website uses cookies and similar technologies to distinguish you from other users, remember your preferences, keep you logged in, secure your session, and understand how our website is used.
Strictly necessary cookies are required for the operation of our website, for example to enable you to log in and use secure areas. We do not need your consent for these.
Functional, analytics, and marketing cookies are only set with your consent. You can accept or reject these cookies through our cookie banner when you first visit our website, and you can change your preferences at any time through your browser settings. Please note that if you disable certain cookies, some parts of the website may not function correctly.
You can also control cookies at browser level. Most browsers allow you to refuse to accept cookies and to delete cookies. Please refer to your browser’s help documentation for guidance.
We may share your personal information with the following categories of recipients.
Service providers and processors. We use trusted third-party service providers to help us operate our business and website. These include website hosting providers, cloud storage providers, email service providers, courier and shipping label integration providers, payment processors, accounting software providers, IT support providers, and analytics providers. These parties act on our instructions and are contractually required to keep your information secure and only use it for the purposes we have specified.
Couriers and dispatch partners. Where you use our dispatch services, we share the information necessary to book collections, print labels, hand over parcels, and track deliveries.
Marketplace and platform integrations. Where you connect a marketplace account or upload a marketplace report, we process the data contained in that report on your behalf. We do not share your data back to those marketplaces beyond what you have authorised.
Professional advisors. We may share information with our accountants, lawyers, and insurers where necessary for professional advice, compliance, or the establishment or defence of legal claims.
Public authorities and law enforcement. We may disclose your information where required to do so by law, court order, or a valid request from a regulator or public authority.
Business transfers. If we merge with, sell, or transfer any part of our business, your information may be transferred to the new owners as part of that transaction. In any such transfer, your information will remain subject to protections at least as strong as those set out in this Privacy Policy.
We do not sell your personal information to any third party.
We are based in the United Kingdom and primarily process your data within the UK. Some of our service providers may process data outside the UK, including in the European Economic Area, the United States, or other countries. Where your personal information is transferred outside the UK, we ensure that appropriate safeguards are in place, such as the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or transfers to countries covered by a UK adequacy decision.
We only keep your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, tax, or reporting requirements. In general terms, account and transactional records are retained for at least six years after the end of the relationship with you to comply with UK tax and accounting rules. Marketing consent records are retained for as long as we hold your data. Website logs and analytics data are retained for shorter periods. Once the retention period has expired, we will securely delete or anonymise your personal information.
We have put in place appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration, and disclosure. These measures include encryption of data in transit, access controls, role-based permissions, secure hosting, activity logging, and regular reviews of our security practices. Access to your personal information is limited to those employees, contractors, and third parties who have a legitimate business need to access it.
While we take reasonable steps to protect your data, no transmission of information over the internet or method of electronic storage is ever completely secure. You are responsible for keeping your account login credentials confidential and for notifying us immediately if you suspect any unauthorised use of your account.
Under UK data protection law, you have a number of rights in relation to your personal information. These include the right to request access to a copy of your personal information, the right to request correction of inaccurate or incomplete information, the right to request erasure of your personal information in certain circumstances, the right to object to processing based on our legitimate interests, the right to request restriction of processing, the right to request the portability of your personal information, and the right to withdraw consent where our processing is based on consent.
To exercise any of these rights, please contact us using the details at the end of this Privacy Policy. We may need to verify your identity before responding to your request. We will respond to your request within one month, though this period may be extended by up to two additional months where the request is complex or where we have received a number of requests from you.
You will not usually have to pay a fee to exercise your rights. However, we may charge a reasonable fee or refuse to comply if your request is clearly unfounded, repetitive, or excessive.
If you are unhappy with how we have handled your personal information, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection matters, at www.ico.org.uk. We would appreciate the opportunity to address your concerns before you approach the ICO, so please contact us first.
Our website may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other reasons. The date at the top of this Privacy Policy indicates when it was last updated. We encourage you to review this Privacy Policy periodically. Where we make material changes, we will take reasonable steps to notify you, for example by posting a notice on our website or, where appropriate, by email.
If you have any questions, comments, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us using the contact details published on our Contact page or by email at the address shown there. We will do our best to respond promptly and resolve any concerns you may have.